PRIVACY POLICY
Last updated: 5 October 2026
Luxure Interior Architecture (Pty) Ltd respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect through our website, how we use and protect it, who we may share it with, and the rights available to you under the Protection of Personal Information Act 4 of 2013, commonly known as POPIA.
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1. About Luxure
Luxure Interior Architecture (Pty) Ltd is an interior architecture and design studio based in Johannesburg, South Africa.
Company: Luxure Interior Architecture (Pty) Ltd
Registration number: 2022/445652/07
Registered office: Unit 13, 19 Sally’s Alley, Elton Hill, Johannesburg, 2196, South Africa
Website: luxuresa.com
Email: jade@luxuresa.com
Luxure Interior Architecture (Pty) Ltd is the responsible party for personal information collected through this website.
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2. Information We Collect
When you browse our website, submit a project enquiry, complete our project discovery questionnaire or contact us, we may collect information including your name, email address, telephone number, project location, province or country, project type, approximate project size, anticipated project investment, intended timeline, preferred design direction, project requirements and priorities.
We may also collect any additional information you voluntarily provide about yourself, your property or your project.
Certain technical information may also be collected automatically when you use our website, including information about your browser, device, IP address and how you interact with the website.
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3. Project Discovery Questionnaire
Our website includes a project discovery questionnaire designed to help us understand prospective clients and their projects before an initial consultation.
The questionnaire may ask about your property, project location, scope, size, investment, timeline, preferred design style, priorities and other project specific information.
We use this information to better understand your enquiry and assess whether Luxure may be the right fit for your project.
Submitting the questionnaire does not create a client relationship and does not oblige Luxure to accept a project.
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4. How We Use Your Information
We may use your personal information to respond to enquiries, assess proposed projects, contact you regarding your enquiry, arrange consultations, prepare proposals or quotations, understand your preferences and requirements, and provide our professional services if you become a client.
We may also use information to manage our relationships with clients and prospective clients, maintain appropriate business records, operate and improve our website, meet legal, accounting, regulatory and tax obligations, and protect Luxure and its systems against misuse, fraud or unlawful activity.
We will not use your personal information for purposes that are incompatible with the reason it was collected unless permitted by law.
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5. How We Collect Information
We may collect information directly from you when you complete our project discovery questionnaire, submit a website form, email us, contact us through another communication channel or enter into a professional relationship with Luxure.
Limited technical information may also be collected automatically through our website and the technology providers that support it.
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6. Service Providers
We use trusted third party platforms and technology providers to operate our website and business.
These may include Wix for website hosting and functionality, Quizell for our project discovery questionnaire, Google Workspace for business communication and document management, and other professional, cloud, analytics or technology providers where reasonably required.
These providers may process personal information on our behalf where necessary to provide their services.
Luxure does not sell your personal information.
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7. Information Processed Outside South Africa
Some of the technology providers we use may store or process information outside South Africa.
Where personal information is transferred internationally, we take reasonable steps to ensure that the information is handled in accordance with applicable data protection requirements and POPIA.
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8. Cookies
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and improve the website experience.
Some cookies may be necessary for the website to function.
Other cookies or analytics technologies may be used where permitted and, where required, with your consent.
Where available, you can manage your cookie preferences through the cookie controls provided on our website.
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9. Marketing Communications
Submitting a project enquiry or completing our project discovery questionnaire does not automatically subscribe you to marketing communications.
If you separately choose to receive marketing or promotional communications from Luxure, you may unsubscribe at any time.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Information may be retained for longer where required for legal, contractual, accounting, tax, professional or legitimate business purposes.
Information relating to completed client projects may also be retained where reasonably necessary for professional records, contractual matters and project documentation.
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11. Security
Luxure takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet based service or electronic system can be guaranteed to be completely secure.
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12. Your Rights
Under POPIA, you may have the right to request confirmation of whether Luxure holds personal information about you, request access to that information, request correction of inaccurate or outdated information, request deletion where legally appropriate, object to certain processing and withdraw consent where processing is based on consent.
You may also object to your personal information being used for direct marketing.
Requests regarding your personal information can be sent to:
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13. Complaints
If you have concerns regarding how Luxure has handled your personal information, please contact us first so that we can attempt to resolve the matter.
You also have the right to lodge a complaint with the Information Regulator of South Africa where appropriate.
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14. Third Party Websites
Our website may contain links to websites or services operated by third parties.
Luxure does not control and is not responsible for the privacy practices, security, content or operation of those third party websites.
We recommend reviewing the privacy policies of any external websites you visit.
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15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices or legal obligations.
The latest version of this Privacy Policy will be published on our website together with the date it was last updated.
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16. Contact
If you have any questions about this Privacy Policy or how Luxure handles your personal information, please contact:
Luxure Interior Architecture (Pty) Ltd
Unit 13, 19 Sally’s Alley
Elton Hill
Johannesburg
2196
South Africa
luxuresa.com
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